Returns made clear.
REDFLECT returns are accepted only in specific cases: if your product arrives damaged or if your parcel is lost during shipping.
12-day window
Please contact us within 12 days of delivery if your item arrives damaged.
Damaged product
If the product arrives damaged, contact us with photos and your order details.
Lost parcel
If tracking confirms the parcel is lost, we will review the case and help with next steps.
When returns are accepted
- ✓The product arrived damaged.
- ✓The parcel was lost during shipping.
- ✓You contacted us with order details and proof within the required timeframe.
When returns are not accepted
We do not accept returns for opened, used, incorrectly selected, or unwanted items unless the product arrived damaged or the parcel was lost during shipping.
Damaged item process
If your product arrives damaged, please contact us with your order number, email address, and clear photos of the product and packaging. We will review your case and provide the next steps.
Lost parcel process
If your tracking has not updated for an extended period or the parcel appears lost, contact us with your order number and tracking number. We will review the shipment status before confirming next steps.